Complaints & Appeals 

We strive to protect the best interests of our students and clients, and our team is committed to supporting you in any way we can.  However, if something does go wrong, we want to know about it and have the opportunity to remedy the situation wherever possible.  

A Complaints and Appeals Process has been established to ensure that those student/client concerns are treated in a transparent, timely and just matter.   

EQUALS ensures that students and clients have access to a fair and equitable process for dealing with grievances and provides an avenue for students to appeal against decisions that affect their progress.

Students wishing to lodge a complaint/appeal are requested to do so in writing to the CEO, Katina Jones at kjones@equals.com.au or GPO Box 2443 Adelaide SA 5001.

Should a student wish to appeal a decision or a proposed action, they will have 20 working days to lodge their appeal.  A complaint may be lodged within a fair timeframe.

Further information on the Complaints and Appeals procedure can be found in our Student Handbook, available at www.equals.edu.au/downloads.